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New Reviewer

They operate buses that are prone to mechanical failures, bus doors that get stuck, and they take you to your detination to leave you there.

Update by user Apr 30, 2022

Have not heard from them, don't expect to, and don't want anything to do with them, just wanted to warn the folks in Boynton Beach Fl that they could face danger riding with Academy, they face the possibility of being left behind and NO ONE from them will care.

Original review posted by user Mar 18, 2022
The buses they send are total mechanical garbage. You can never be sure the door will open or close, they also have mechanical defects so you get stuck at your destination, left on your own to come back. Their phone customer contacts don't care, do not help, they just say "take a taxi". Really?? In a 55+ community with people who have physical limitations to be treated like this is beyond outrages. I tell everyone I know, be careful taking an Academy bus, you may not be able to return. No complaint about drivers, they try, but the equipment they have is total garbage, as is the management.

User's recommendation: Do not use Academy, terribel service, and it's not the drivers fault, but management. Office staff DO NOT care about customers.a.

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ID
#3415427 Review #3415427 is a subjective opinion of poster.
Location
Boynton Beach, Florida

I was push behind

I was waiting in the port authority since 8:00 Friday morning on the 1/14/21 I took the 12:30 bus to keansburg the driver new the person that was standing in line and he called him up and put him on the bus in fro t of me I felt very disrespected it was like I was not standing there I teach at n y u and I got off early so I was waiting at the port authority since 8am I dont think that was fair of the bus driver to do that I would like some one in authority to speak to this gentlemen about this situation because that was not right
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ID
#3258210 Review #3258210 is a subjective opinion of poster.
Location
The Bronx, New York

Health hazard

Bus 20140 has multiple passengers including the driver without a mask!!!!!!!!!!!!!!!!!!! 250 pm depart from port authority

User's recommendation: Avoid.

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ID
#2858788 Review #2858788 is a subjective opinion of poster.
Cons
  • Flippant about satisfaction
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Your driver's on the way to bayonne are rude

I been taking your bus for three years either your 10 bus or 119 bus from gates avenue I literally live right on the Blvd every other day it's an issue I feel like I shouldn't have to pay $2.55 and I live a block away from bayonne line I can't run to pamrapoo bus 6022
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ID
#2746460 Review #2746460 is a subjective opinion of poster.
Location
Columbus, Georgia

I am unhappy that the service between port authority and the jersey shore is almost ineffective. Will the schedule resume to last summers schedule soon?

It is hard to communicate with a person when I call but when I did they were nice but couldnt provide me with any information.
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ID
#2582037 Review #2582037 is a subjective opinion of poster.
Location
Red Bank, New Jersey

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New Reviewer

5:15 am bus front PNC didn’t come twice in a week , next one crowded with no seats

5:15 am bus from PNC to port Authority didnt come twice in a week , next one crowded. There is a schedule posted on the web that busses dont follow. We pay monthly pass , but no service provided
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ID
#2473560 Review #2473560 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Service
Academy Bus Bus Service
Pros
  • Clean
Cons
  • Undependable
  • Not reliable
  • Driver threatening passenger to run them over is call for firing
Preferred solution
Price reduction

Pandemic full buses wtf???

pandemic full buses WTF??? this is ridicuous
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ID
#1834103 Review #1834103 is a subjective opinion of poster.
Location
Hazlet, New Jersey
Cons
  • We are in a pandemic
  • Took away buses everyone on top of oneanother
New Reviewer

Overcrowding on buses

Reducing service is putting people at risk. There is no Social distancing as all seats are full
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ID
#1825830 Review #1825830 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Contact your Governor & Demand Competition

Academy Bus - Contact your Governor & Demand Competition
Academy has decided that they can take it upon themselves to change their routes and schedules based on their inability to retain drivers and provide the service that is being paid for. Commuting from Jackson, NJ to New York and back has become an absolute nightmare. Academy dispatch has begun stating that there is nothing that we can do about it. It is what it is is what they are saying now. Mr. Chuck Kasinger who is the supervisor is who his reps say to call. He refuses to answer calls and does not return messages. Basically Chuck is saying drop dead!!
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ID
#1774992 Review #1774992 is a subjective opinion of poster.
Cons
  • Disregard for customers
  • Inability to deliver services paid for
  • Rude dispatchers
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

No bus

The 5:05 bus never showed. Your dispatcher was rude and told me its Suburbans issue. Suburban said Academy never sent a bus. Your dispatcher said they are using a special scedual that apparently your customers are not able to look up.
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ID
#1743580 Review #1743580 is a subjective opinion of poster.
Location
Manhattan, New York
Service
Academy Bus Bus Service
Cons
  • Never on time
Reason of review
Poor customer service
Loss
$89
Preferred solution
Let the company propose a solution
New Reviewer

Horrible

on coldest day of the year driver skips our 7:45am stop at Red Bank train station. 8 of us left out in cold. when I call Tom's River dispatch the guy calls me and 7 others liars. Said driver was their and waited before he left. There was an issue with train track gates but that was cleared up before 7:40am so the driver didn't wait as he should have until 7:45 before he left. I got to stop at 7:40 but others were there before 730 and there was no bus. My wife and I are 12 year customers of Academy. What a way to treat your customers. Clearly academy is not the best way into the city any longer.
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ID
#1736938 Review #1736938 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Cons
  • Late buses
  • Constant changing drivers
  • Rude dispatchers
Reason of review
Bad quality
Loss
$15
Preferred solution
cost of uber to another stop

To big to fall just like banks and wall street

Replace this bus company its revews are to be read help us
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ID
#1708931 Review #1708931 is a subjective opinion of poster.
Location
The Bronx, New York
Service
Academy Bus Bus Service

Extremely horrible

The Sim 24 is suppose to show up at 6:23 and 6:53, but it does not show up 70% of the time. When you ask the Sim 23 driver if the 24 is coming, they would always say it's coming and then there's nothing coming. The wait time for this bus is typically 40min+
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ID
#1699474 Review #1699474 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Undependable
Reason of review
Poor customer service

Reckless driver

On 10/16/2019, bus driver driving bus #6811 almost cause a huge accident on Route 66 in Manassas VA around 7:20AM. As the bus merged from the Manassas exit onto Route 66, Driver crossed 4 lanes without waiting to see if lane was clear. It's rush hour so no lanes were clear where most vehicles were stopped or gong 15 miles an hour. I almost hit the bus and so did other cars. This driver should be fired!
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ID
#1681431 Review #1681431 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

Lack of Parking at Academy Lincroft Commuter Lot

The parking situation (or lack of) at Lincroft has gone from bad to worse. On many days I arrive before 7am to find the main lot and overflow lot completely full. So after paying $400 per month for my bus pass, and another $30 per month for a parking pass, there are...
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ID
#1656185 Review #1656185 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Constant no show for the Gordans corner bus line

No show for many different times This morning no 648 no 658 the 710shows up. This afternoon, no 428 no 448 its now 510 still no bus. These guys sux at what they
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ID
#1632176 Review #1632176 is a subjective opinion of poster.
Service
Academy Bus Bus Service
Pros
  • No pros
Cons
  • Crap service
Reason of review
Problem with delivery

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