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Academy Bus - Overworked and underpaid

My condolences to the family of the 73 year old pedestrian struck by an academy bus. It's no surprise because academy bus operators are constantly being forced to work over their legal allotted hours to safely drive. When they refuse to jeopardize live by driving fatigue they are axed. Wayne Matthew is the worst manager ever. How many more tragedies are necessary before this no cdl terminal tyrant is held accountable?
Company wrote 0 public responses to the review from Nov 06.
2.2
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#1394781
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Academy Bus - Jackson NJ Service Issues

On Thursday, Oct. 11th, Jackson to Midtown 550am bus never shows up. Now this morning, 525 Jackson to Midtown bus doesn't show up. When the 550am bus shows up it fills up with all the people from the 525 and I'm waiting again. Instead i jump on the 6am Downtown and decide to work from our Downtown office. I get the 515 Jackson from Downtown home which turns out to be a combo bus now with Gordons Corner. Just finally pulling into Jackson Park and Ride now at 736pm. Crazy bad service!!!
Company wrote 0 public responses to the review from Oct 15.
2.2
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#1382476
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Frequent almost daily delays. Full buses drive past. Lack of concern or responsiveness. This has been going on for years. Waited an hour today. This is at 5:40 in the morning. They never adapt . They have no plans to deal with broken busses or absent drivers. You just...
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Company wrote 0 private or public responses to the review from Oct 02.
1.7
I didn't like
  • Lack of busses
  • Failure to keep schedule
#1370965
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Academy Bus - Driver route training

Taking 6:03 bus from central New Jersey route 108. Driver has no clue where she was going blew right past NJ Turnpike entrance. Lost 25 minutes with her trying to figure out how to Go and then she turned this around in the Middle of the atreeet crosswind double Lines. Wtf
Company wrote 0 private or public responses to the review from Oct 01.
1.9
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#1370031
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Academy Bus - Brocken late bus

The 10:45 bus is 10 minutes late just to pullout to the first light and breakdown ..this is ridiculous and happens often....reasons why you are losing customers to greyhound
Company wrote 0 private or public responses to the review from Sep 12.
1.0
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Website
Westampton, New Jersey
#1353450
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Academy Bus - I left an umbrella on one of your busses

On Sunday August 5,2018 I was travelling from Greenport to 42nd Street on one of your busses c/o Hampton Jitney. I left a large orange and grey Nautica umbrella on the 5:50pm bus. It was left in the first overhead compartment on the right. I called Hampton Jitney they promise to check ot out and get back intouch with me I heard nothing from them so I am contacting you direct. Please send me an email when you find it. THANKS IN ADVANCE.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 19.
#1333882
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Beware of Academy Bus service from Staten Island. I had the unfortunate opportunity to ride BUS 1901 on 08/03/2018, and witnessed the bus operator falling asleep at the wheel. I could not believe what was happening, and was in fear for my life. There was another...
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Company wrote 0 private or public responses to the review from Aug 03.
1.0
I didn't like
  • Driver fell asleep while driving
#1320062
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Academy Bus - Driver shook his head

At fairway lane on route 9 I’m standing and waving my hand. The driver of bus 8598 literally shakes his head no and drives on. Plenty of empty seats.
Company wrote 0 public responses to the review from Aug 02.
#1319195
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Academy Bus - Consumer fraud

Pathetic! $400 per month for a bus that is grossly late more often than it's on time. The roofs of the buses leak when it rains. Academy's schedule is a joke and they don't keep to it. Customers continue to make countless complaints for several months and Academy's "service" (if you can call it that) just gets worse. Take the train!
Company wrote 0 private or public responses to the review from Jul 13.
#1303261
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I can go on and make a long list about how horrible this bus service is. From their old filthy stinky buses to the most rash drivers, I can go on. If there was any other option in my township I would be the happiest person but since I do not have that single option of...
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Company wrote 0 public responses to the review from Jun 28.
#1290714
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