Show reviews that mention
bus service driver academy people wall street buses drivers bus driver street
Filter review

I am unhappy that the service between port authority and the jersey shore is almost ineffective. Will the schedule resume to last summers schedule soon?

It is hard to communicate with a person when I call but when I did they were nice but couldnt provide me with any information.
View full review
ID
#2582037 Review #2582037 is a subjective opinion of poster.
Location
Red Bank, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

5:15 am bus front PNC didn’t come twice in a week , next one crowded with no seats

5:15 am bus from PNC to port Authority didnt come twice in a week , next one crowded. There is a schedule posted on the web that busses dont follow. We pay monthly pass , but no service provided
View full review
ID
#2473560 Review #2473560 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Service
Academy Bus Bus Service
Pros
  • Clean
Cons
  • Driver threatening passenger to run them over is call for firing
  • Not reliable
  • Undependable
Preferred solution
Price reduction

Pandemic full buses wtf???

pandemic full buses WTF??? this is ridicuous
View full review
ID
#1834103 Review #1834103 is a subjective opinion of poster.
Location
Hazlet, New Jersey
Cons
  • We are in a pandemic
  • Took away buses everyone on top of oneanother
New Reviewer

Overcrowding on buses

Reducing service is putting people at risk. There is no Social distancing as all seats are full
View full review
ID
#1825830 Review #1825830 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Contact your Governor & Demand Competition

Academy Bus - Contact your Governor & Demand Competition
Academy has decided that they can take it upon themselves to change their routes and schedules based on their inability to retain drivers and provide the service that is being paid for. Commuting from Jackson, NJ to New York and back has become an absolute nightmare. Academy dispatch has begun stating that there is nothing that we can do about it. It is what it is is what they are saying now. Mr. Chuck Kasinger who is the supervisor is who his reps say to call. He refuses to answer calls and does not return messages. Basically Chuck is saying drop dead!!
View full review
ID
#1774992 Review #1774992 is a subjective opinion of poster.
Cons
  • Inability to deliver services paid for
  • Rude dispatchers
  • Disregard for customers
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

No bus

The 5:05 bus never showed. Your dispatcher was rude and told me its Suburbans issue. Suburban said Academy never sent a bus. Your dispatcher said they are using a special scedual that apparently your customers are not able to look up.
View full review
ID
#1743580 Review #1743580 is a subjective opinion of poster.
Location
Manhattan, New York
Service
Academy Bus Bus Service
Cons
  • Never on time
Reason of review
Poor customer service
Loss
$89
Preferred solution
Let the company propose a solution
New Reviewer

Horrible

on coldest day of the year driver skips our 7:45am stop at Red Bank train station. 8 of us left out in cold. when I call Tom's River dispatch the guy calls me and 7 others liars. Said driver was their and waited before he left. There was an issue with train track gates but that was cleared up before 7:40am so the driver didn't wait as he should have until 7:45 before he left. I got to stop at 7:40 but others were there before 730 and there was no bus. My wife and I are 12 year customers of Academy. What a way to treat your customers. Clearly academy is not the best way into the city any longer.
View full review
ID
#1736938 Review #1736938 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Cons
  • Rude dispatchers
  • Late buses
  • Constant changing drivers
Reason of review
Bad quality
Loss
$15
Preferred solution
cost of uber to another stop

To big to fall just like banks and wall street

Replace this bus company its revews are to be read help us
View full review
ID
#1708931 Review #1708931 is a subjective opinion of poster.
Location
The Bronx, New York
Service
Academy Bus Bus Service

Extremely horrible

The Sim 24 is suppose to show up at 6:23 and 6:53, but it does not show up 70% of the time. When you ask the Sim 23 driver if the 24 is coming, they would always say it's coming and then there's nothing coming. The wait time for this bus is typically 40min+
View full review
ID
#1699474 Review #1699474 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Undependable
Reason of review
Poor customer service

Reckless driver

On 10/16/2019, bus driver driving bus #6811 almost cause a huge accident on Route 66 in Manassas VA around 7:20AM. As the bus merged from the Manassas exit onto Route 66, Driver crossed 4 lanes without waiting to see if lane was clear. It's rush hour so no lanes were clear where most vehicles were stopped or gong 15 miles an hour. I almost hit the bus and so did other cars. This driver should be fired!
View full review
ID
#1681431 Review #1681431 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer
The parking situation (or lack of) at Lincroft has gone from bad to worse. On many days I arrive before 7am to find the main lot and overflow lot completely full. So after paying $400 per month for my bus pass, and another $30 per month for a parking pass, there are...
View full review
View full review
ID
#1656185 Review #1656185 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Constant no show for the Gordans corner bus line

No show for many different times This morning no 648 no 658 the 710shows up. This afternoon, no 428 no 448 its now 510 still no bus. These guys sux at what they
View full review
ID
#1632176 Review #1632176 is a subjective opinion of poster.
Service
Academy Bus Bus Service
Pros
  • No pros
Cons
  • Crap service
Reason of review
Problem with delivery
New Reviewer

Driver behavior

Took the bus from PNC Art center to Port Authority , Bus # 6662 at 7:00am 8/20/19. The driver had put the radio on high and could be heard throughout the bus, this has never had happen before. Also the driver seemed to be in bad mood and honked loudly at other cars on turnpike. Academy please do something to improve the service.
View full review
ID
#1629144 Review #1629144 is a subjective opinion of poster.
Service
Academy Bus Vehicle Driver
Pros
  • Prime time service
  • Easy acces parking
Cons
  • Lack of adhering to a morning schedule
  • Flippant about satisfaction
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Reckless Driver

Bus 17136 today on Route 9 North in NJ no signal cut me off trying to get into the exit lane for Garden state parkway had I not jammed on my brakes he would have hit me .
View full review
ID
#1606161 Review #1606161 is a subjective opinion of poster.
Location
Linden, New Jersey
Service
Academy Bus Vehicle Driver
Reason of review
Driver should be reprimanded

Trip 17

The bus never waits for rider walking near the stop. Drives pass never stops. This has happen several times even when I pregnant making it the near the bus.
View full review
ID
#1605282 Review #1605282 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Academy Bus Bus Service
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article